By booking any property on DiscoverMyStay, you agree to the following terms and conditions:
1. Bookings
All bookings are subject to availability and approval by the property owner/manager.
Minimum stay requirements may apply during peak periods. Please refer to individual listings for details.
Full payment is required at the time of booking to confirm the reservation.
A refundable security deposit may be required. Please refer to the specific listing for deposit details.
2. Fees & Taxes
Rates shown are nightly or weekly and do not include taxes and fees unless noted.
All stays are subject to the local occupancy tax rate [local occupancy tax rate] % on the nightly rate.
A cleaning/service fee applies to all bookings. Please refer to the listing for details.
Taxes and fees are subject to change without notice.
3. Cancellation Policy
Standard Cancellation Policies for Shorter Stays:
Our standard cancellation policy applies to all reservations of 27 or fewer consecutive nights. Depending on the property, the following policy will be in effect:
Super Strict 60 Days:Guests must cancel at least 60 days before check-in to receive a 50% refund for all nights.
If a guest cancels after that, no refund will be provided, and the full amount will be charged for all nights.
Long-Term Cancellation Policies for Monthly Stays:
For reservations of 28 or more consecutive nights, the following long-term cancellation policy applies:
Strict:Guests must cancel within 48 hours of booking to receive a 50% refund, provided the cancellation occurs at least 60 days before check-in.
If a guest cancels after this period, no refund will be issued.
Property-Specific Cancellation Policies:
Some rentals may have different cancellation policies. We strongly recommend reviewing the specific cancellation terms for each property before booking to ensure you are aware of the applicable conditions.
Refunds & Compensation:
DiscoverMyStay is not liable to provide refunds or compensation if a property becomes unavailable or unusable for reasons outside of DiscoverMyStay’s control, including adverse weather, natural disasters, mechanical failures, government orders, or utility outages.
Guests are advised to purchase comprehensive travel insurance that covers medical emergencies, trip cancellations, property damage, and lost baggage.
Cancellations must be emailed to [support email].
Refunds are processed within 5-7 days of cancellation approval.
4. Check-In/Out Policy
Standard Check-In:Check-in time is 3:00 PM.
Standard Check-Out:Check-out time is 11:00 AM.
Early Check-In:Early check-in is subject to availability and depends on the previous guest’s check-out on the day of your arrival. If available, an early check-in can be arranged for an additional fee of $25.
Late Check-Out:Late check-out incurs a fee of $30 per half hour.
Check-In Instructions & House Manual:Detailed check-in instructions and the house manual will be provided on the day of your check-in.
5. House Rules
No smoking or pets unless explicitly allowed in listing details. Violations will incur extra cleaning fees.
Please be respectful of neighbors and noise levels, especially after 10:00 PM.
Leave the property as you found it.
Guests take full responsibility for any injuries or damages related to their stay.
6. Pet Policy
Pet-Friendly Listings:Bringing pets is allowed only in certain listings. If pets are permitted, a pet fee will apply, which varies by property. Please check the specific listing for details on pet fees and requirements.
No-Pet Listings:For properties where pets are not allowed, a strict no-pet policy is enforced. If any pets or animals are found to have been in the rental unit, a minimum charge of $500.00 will be assessed to cover additional cleaning and damages.
7. Cleaning Procedures
Each property is professionally inspected, sanitized, and cleaned prior to guest arrival and after departure.
At check-out, guests must leave the property in the same general condition as it was found:
All trash and discards should be removed and placed in bins.
The kitchen should be cleaned up with the dishwasher started.
Furniture and items should be returned to their original positions.
Garage remotes should be left on the kitchen counter.
All lights, HVAC, fans, and appliances should be turned off.
Doors and windows should be closed and locked.
Keys should be returned to the lockbox if applicable.
Failure to follow check-out cleaning procedures may result in additional cleaning charges deducted from the security deposit.
8. Security Deposit
A refundable security deposit is required on all bookings. Please refer to the listing for details.
The deposit will be refunded within 7 days of checkout if no damage or violations of the agreement occur.
Damage/violation expenses will be deducted from the deposit. Guests are liable for costs exceeding the deposit amount.
9. Maximum Occupancy
Overnight guests are restricted to the occupancy limit listed on each property.
Visitors are permitted during the day but must depart by 10:00 PM.
The booking guest is responsible for the safety and damages caused by any unauthorized overnight visitors.
Violating occupancy limits is grounds for immediate termination of the rental without a refund.
10. Agency Disclosure
It is understood that DiscoverMyStay is acting as an agent representing the property owners.
DiscoverMyStay does not assume liability to either party for the performance of any terms or covenants of this rental agreement.
The guest understands that DiscoverMyStay receives compensation from the property owners for facilitating the reservation.
As an agent, DiscoverMyStay is obligated to protect the interests of the property owners.
11. Service Overview
DiscoverMyStay connects travelers with property owners. We don’t own or manage the properties listed.
12. User Responsibilities
You must be 18+ to use our site.
Provide accurate information.
Keep your account details secure.
13. Listings and Bookings
Property owners are responsible for their listings.
We facilitate inquiries between travelers and property owners.
Agreements are between travelers and property owners.
14. User Conduct
Please use our site responsibly and legally. Don’t post false information or misuse our platform.
15. Privacy
We protect your data as outlined in our Privacy Policy.
16. Disclaimer
We provide our service “as is” without warranties. We’re not liable for issues arising from your use of our site.
17. Intellectual Property
Our content is protected. Please don’t copy or distribute it without permission.
18. Changes
We may update these terms. Please check back regularly.
19. Questions?
Contact us at [inquiries@virtual24by7.com] if you have any questions.
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